Spa Policies
Skin Consultation
Our Skin Consultations offer you the comfort and privacy to connect with a Skin Professona It is a time where you have us 1 on 1 to ask those burning questions and to fully tap into the knowledge that we each hold when it comes to this complex organ.
​
​
Our knowledge comes from countless hours inside of classrooms. Diving deep into curriculum that went beyond what we were taught in class simply because we longed to know more. It comes from our passion to push ourselves so we can stay up to date with our industry and knowing the most effective way to support specific skin conditions. It stems from us wanting to provide you the BEST experience and most IMPACTFUL results when you are in our hands.
​
With All Skin Consultations we require a $20 Deposit which can be put towards any product or future treatment.
​
This is solely to ensure our time is honored and respected.
Should you need to change your visit. we do require no less than 24 hours notice for your deposit to roll forward.
​
No showing is an automatic loss of deposit.
Cancellations
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day where another Guest could have been supported.
​
​
As such, we require 24 hours notice for any cancellations or changes to your appointment.
​
Guests who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee of:
​
- 50% of the Visit booked for giving under 24 hours notice.
-100% of the Visit booked for No Showing.
​
Running Late
If you are less than 10 minutes late for an appointment, your treatment will end on time so that the next appointment may begin as scheduled. Should this happen, your Experience will be charged in full.
Anything that is beyond 10 minutes impacts our schedule and the protocol within that facial experience. Should this happen, your Experience will be charged in full and you will be asked to reschedule.
Online Retail
All online purchases are Final Sale.
Please note, if ordering online, be mindful of what you are purchasing and if it is right for your skin.
​
Should you have any Questions, please connect with someone on our Team prior to purchase.